Last updated: 22 October 2026
Vast Ethiopia Tours (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit our website or plan a trip with us, how we use it and the choices you have.
1. Who we are
Vast Ethiopia Tours is a tour operator based in Addis Ababa, Ethiopia.
Address: 4th floor, Office 401, Tsinat Building, Djibouti Street (Bole / Hayahulet), Addis Ababa, Ethiopia
Email: vastethiopia2007@gmail.com
Phone / WhatsApp: +251 912 071 695
Website: vastethiopiatours.com
2. Information we collect
Information you give us. When you contact us by WhatsApp, phone or email, or book a tour, you may share:
- your name and contact details (email address, phone or WhatsApp number)
- your travel dates, number of travellers and travel preferences
- details we need to arrange your trip, such as passport details for permits, hotels and domestic flights, and any dietary or accessibility needs you choose to tell us about
- any other information you include in your messages
Information collected automatically. When you visit our website, we and our service providers collect basic technical information, such as your IP address, browser and device type, the pages you visit and how you arrived on our site. This is collected through cookies and similar technologies (see section 5).
3. How we use your information
- to reply to your questions and prepare itineraries and quotes
- to arrange and manage your booking with hotels, airlines, guides, drivers and other suppliers
- to contact you before and during your trip
- to meet our legal, tax and accounting obligations
- to understand how visitors use our website so we can improve it
We do not sell your personal information, and we do not use it for marketing unless you have asked us to.
4. Who we share your information with
We only share your information when it is needed to provide our services or required by law:
- Travel suppliers such as hotels, lodges, domestic airlines, guides, drivers, national parks and local authorities, so they can provide the services you have booked
- Communication services we use to talk to you, such as WhatsApp (Meta) and Gmail (Google)
- Website service providers, including our web host (SiteGround), Google Analytics for visitor statistics, Google Maps for the map on our contact page and Trustindex for displaying our Tripadvisor reviews
- Authorities, if we are required to do so by law
Some of these providers are located outside Ethiopia. They process information under their own privacy policies.
5. Cookies and embedded content
Our website uses a small number of cookies:
- Essential cookies that make the website work properly
- Analytics cookies from Google Analytics, which help us understand how many people visit our site and which pages are popular
Pages may also include embedded content from other websites, such as Google Maps and Tripadvisor reviews. These websites may collect data about you and set their own cookies in the same way as if you visited them directly.
You can block or delete cookies in your browser settings. Our website will still work, although some features such as maps may not load.
6. How long we keep your information
We keep your information for as long as we need it to answer your enquiry, organise your trip and meet our legal and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.
7. Your rights
You can ask us at any time to:
- tell you what personal information we hold about you and give you a copy
- correct information that is wrong or incomplete
- delete your information, unless we must keep it for legal reasons
- stop using your information for a particular purpose
To make a request, email us at vastethiopia2007@gmail.com. If you live in the European Union or the United Kingdom, you also have the right to complain to your local data protection authority.
8. How we protect your information
We take reasonable steps to keep your personal information safe and only share it with people who need it to provide your trip. However, no method of sending or storing information over the internet is completely secure.
9. Children
Our website is not intended for children. If you are booking a trip that includes children, please only share the information we need to arrange their travel.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.
11. Contact us
If you have any questions about this policy or how we use your information, please contact us at vastethiopia2007@gmail.com or call +251 912 071 695.